Refund policy

At Kid N Kitty, we are committed to providing quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

The item is unused, unworn, and in its original condition.
All original tags, labels, packaging, and accessories are intact.
You have a valid order number or proof of purchase.

Items that are used, washed, damaged by the customer, or returned without their original packaging are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Sale, clearance, or discounted items.
Gift cards or promotional vouchers.
Personalized or customized products.
Hygiene-sensitive items that have been opened or used (where applicable).

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

Your order number.
Clear photos or a short video of the item and packaging.

Once verified, we will arrange a replacement or a full refund at no additional cost.

4. Exchanges

We offer exchanges for eligible products, subject to stock availability.

If the requested size, color, or item is unavailable, you may choose:

A refund, or
Store credit for future purchases.

5. Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Refunds are processed within 5–10 business days.
Online payments will be refunded to the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer, Easypaisa, or JazzCash to the account provided by the customer.

Shipping charges are non-refundable unless the return is due to our mistake or a defective product.

6. Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the item is defective, damaged, or incorrect, Kid N Kitty will bear the return shipping charges.

We recommend using a courier service with tracking, as we cannot be responsible for returns lost during transit.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the order, you may request a return after receiving it, subject to this policy.